Terms and Conditions

 

Thank you for choosing House of Kamilla's services! Please take a moment to review the booking policy outlined below:

 

1. Reservation Confirmation:

- All reservations are subject to availability and confirmation by our booking system or staff.

- A reservation is considered confirmed once you receive a booking confirmation email or other written confirmation from us and paid a deposit.

 

2. Booking Process:

- Bookings can be made online through our website, via phone, or Social Media.

- To secure your reservation, I may require payment in advance, a deposit.

 

3. Cancellation Policy:

- I understand that plans may change. Therefore, I offer a 24-hour cancellation period for most bookings.

- Cancellations made at least 24 hours before the scheduled booking time will receive a full refund or incur no charges.

- Cancellations made within 24 hours of the scheduled booking time may be subject to a cancellation fee or forfeiture of the deposit.

 

4. Modifications:

- Any modifications to your booking, such as changes in date, time, or party size, should be communicated to me as soon as possible.

- I will do my best to accommodate modifications, subject to availability.

 

5. No-show Policy:

- Failure to arrive for a scheduled booking without prior cancellation (no-show) may result in a charge equivalent to the full booking amount.

- I reserve the right to release the booking for other guests if you have not arrived within a reasonable grace period. [Which is 15 minutes]. Unless you communicated.

 

6. Late Arrivals:

- I understand that unforeseen circumstances may cause delays. If you anticipate being late for your booking, please notify me as soon as possible.

- I will make every effort to accommodate late arrivals, but I cannot guarantee the extension of your booking time beyond the original reservation.

 

7. Group Bookings:

- For group bookings, special events, or private functions, different cancellation and payment policies may apply. Please inquire at the time of booking.

 

8. Refunds:

- Refunds for cancellations will be processed according to the original method of payment, unless otherwise agreed upon.

- Please allow a reasonable processing time for refunds to appear in your account. If you don't receive a refund please communicate that to me.

 

9. Force Majeure:

- I reserve the right to cancel or modify bookings in the event of circumstances beyond our control, such as natural disasters, emergencies, or government regulations.

- In such cases, I will make reasonable efforts to notify affected customers and provide alternative arrangements or refunds where applicable.

 

10. Contact Information:

- For any inquiries, modifications, or cancellations, please contact me using the information provided on your booking confirmation.

 

By making a reservation with me, you agree to abide by the terms and conditions outlined in this booking policy. I appreciate your cooperation and look forward to serving you!

 

House of Kamilla